Dashboard
+150.0% from last month
+150.0 from last month
+16.9% from last month
+41 from last month
The places and bathrooms were very clean, and the airplane and desk staff were very friendly and had a positive attitude 😊
We had a situation that didn’t happen to us at the airport on our way to Cancún. A young woman at the airplane gate was extremely rude to us. We were traveling with my little dog, and when we put her in her carrier, the woman very unpleasantly insisted that she had to secure the carrier herself. She got very rude when we asked what we should do in case of an emergency, and she replied, “Just grab the dog like that,” and said, “This is what you paid for.”
yo viaje y no me hicieron la promoción y pague boleto redondo de mi hijo.
NIce trip, unforgettable experience
Loved the nature walks and the sustainable tourism practices!
Rich cultural experience, the museum tours were enlightening.
Gather More Feedback
MediumImplement post-flight surveys to collect more detailed passenger feedback for improvement.
Promote Positive Staff Interactions
LowCreate initiatives to encourage and reward positive interactions between staff and passengers.
Enhance Customer Engagement Training
MediumProvide additional training for staff to enhance customer interaction and engagement.
Maintain High Cleanliness Standards
HighContinue to uphold and monitor cleanliness in all areas, including airplanes and facilities.
Feedback Mechanism for Passengers
HighEstablish a more accessible feedback mechanism for passengers to report issues directly after their flight experience.
Expand Entertainment Options
Introduce a variety of entertainment choices to cater to diverse passenger preferences
User feedback
Collect more structured post-trip feedback
Beach Activity Diversification
Introduce a wider variety of beach activities like water sports or organized games.
Weather Preparedness Tips
Create a guide for travelers on how to prepare for different weather conditions in their destination.
Photo packages
Offer optional photo packages or assign photographer