Review Analysis

Insights from passenger feedback for improved service

Estrella Roja Directo

Bus journey from Central Sur Taxqueña CDMX to Capu

ID: 984942f1

Solo25-34

★★★★★

yo viaje y no me hicieron la promoción y pague boleto redondo de mi hijo.

Travel Date

Apr 29, 2025 to May 1, 2025

Submitted

May 1, 2025

Sentiment Analysis

Emotion Tone

-0.6 / 5.0

Sentiment Score

Analysis Summary

Key emotions and sentiments detected

NEGATIVE

The passenger experienced dissatisfaction due to a lack of promotion application and payment issues.

Priority: HIGH

Investigate why the promotion was not applied during the booking process.

MarketingCustomer ExperienceSource: Promotions

Priority: MEDIUM

Enhance communication regarding promotions and payment confirmations to avoid confusion.

Customer ServiceCommunicationSource: Customer Interaction

Priority: MEDIUM

Provide training for staff to ensure they are knowledgeable about current promotions and can assist customers effectively.

OperationsStaff TrainingSource: Employee Knowledge

Priority: LOW

Establish a system for passengers to provide feedback on their booking experience to identify recurring issues.

Quality AssuranceFeedbackSource: Customer Feedback